Return Policy
SALES TERMS & CONDITIONS
24 HOUR SERVICE:
Check pricing and availability, place orders, review and track orders and view account status at
www.nabcoparts.com
CREDIT CARDS
We accept Visa, Mastercard, and American Express, Pay Pal.
RETURN MERCHANDISE AUTHORIZATION POLICY
Merchandise return requests must be submitted and returned products must be physically received by NABCO Industrial within 60 days of the original purchase date.
RMA Request can be submitted via our website RMA/Credit Request Form or nabcoparts.com
Returned merchandise must include the RMA number and be in resalable condition (customer is responsible for return freight costs).
All special order, discontinued and made to order are final sales and are not returnable.
All “dated” items (meaning any item with a “sell by,” “use by,” “best by,” or other such date), are only guaranteed a 30-day shelf life.
Returns are subject to a restocking fee.
Overages, shortages or defective goods must be reported within 48 hours after receipt of shipments. Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.
All Will Call orders must be inspected and signed off on at time of pickup. Any shortages or damages must be reported prior to leaving the DC.
MANUFACTURER WARRANTY POLICY
In no event will NABCO Industrial be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of NABCO Industrial, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).
Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.
DEFECTIVE MATERIAL
The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Contact the Customer Service Department for prior authorization before returning defective material, 678-765-6385.
SMALL ORDER CHARGE
Orders less than $100.00 ($300.00 for international) will incur the current small order charge service fee.
WILL CALL ORDER PICKUP
Will call hours of operation vary at each distribution center and are posted in the will call area.
All orders must be inspected and signed off at the time of pickup. Any shortages or damages must be reported prior to leaving the distribution center.
Product that is signed and not noted of discrepancies will not qualify for a return/credit.
SAFETY DATA SHEETS (SDS), COUNTRY OF ORIGIN, CERTIFICATE OF COMPLIANCE*
SDS, COO information, Prop 65 information, and manufacturer certificates for applicable products are available. SDS links, COO information, and Prop 65 warnings can be found on www.nabcoparts.com in product detail pages. If you do not see an SDS link for the products you are looking for, please email sales@nabcoparts.com. You can also download excel files containing all COO and Prop 65 information from the Library page of www.nabcoparts.com (login required). Manufacturer/product certifications request form can be found in the Library page or literature@nabcoparts.com.
*Country of Origin, SDS, and Prop 65 information are based on information provided by product manufacturers. Manufacturers provide manufacturer certificates. NABCO Industrial has not independently verified this information and does not warrant its accuracy.
FREIGHT
We will ship F.O.B. shipping point and freight pre pay and add. Backorders will be shipped pre-pay and add on NABCO Industrial’s pre-approved carriers. Any special routing defined by the customer will be their sole responsibility and freight charges will be added to the invoice. Accessorial charges related to your shipment are your responsibility and will be added to the invoice. Examples include, but are not limited to, the following: DOT Hazmat shipments, Residential, Delivery/Destination add. Promised delivery dates are estimates only, not a guarantee. NABCO Industrial is not responsible for deliveries that are delayed due to factors outside of its control.